Tech Help

Last Updated: 8/7/2020 10:02 PM

Welcome to the PUHSD Technology Department’s Help Section

Students Start Here

 

 

 

 

If you need technical assistance, please read the FAQ below.

 


 

Student FAQ

  1. Basic Troubleshooting Tips
    1. Try turning the device off and back on
    2. Verify the device is connected to the internet
    3. Make sure the device is fully charged or is plugged into power
    4. Rest your passsword (see item No. 2)
  2. Chromebook Password Reset Directions

     

    Chromebook Password Reset Directions

    1. Click the “Apps” button at the bottom of your screen and select “PUHSD Password Reset Tool.” cb reset tool

    2. Your email address this would be your student ID# followed by @my.puhsd.org.

    For example: 999999@my.puhsd.org

    set password
    3. Your current password is the password that you use to log into your chromebook. current pw
    4. Your new password must be at least 8 characters long. new pw

    Click on “Reset Password” and you should see a big Thumbs up icon. Turn your Chromebook off and back on.

    (If you get an error message, carefully type in your email, and passwords again until it works.)

    thumbs up
  3. I Can’t Log Into Infinite Campus
  4. My issue was not resolved

    To submit a help request,please fill out this form.

 

 

Staff

Please contact the Technology Helpdesk to request support.

For technical assistance please call x80250 or email us at helpdesk@puhsd.org.

Click a link on the left column for more useful resources.