Staff Tech Help

Last Updated: 11/19/2021 4:57 PM

Please contact the Technology Helpdesk to request support.

Google Meet

Google Meet Settings

  • There are some Meet settings that PUHSD can control. In our PUHSD domain, there are Organizational Units (OU). Staff and students are in a different OU. Having staff and students in a different OU allows for tech to adjust settings that are applied differently depending on the OU a person is in.

Ability to Record in a Google Meet

  • In Google Meet for the student OU, a student’s ability to use the built in record button to record a Meet has been off. In the Student OU, students have not had the ability to use the “record” button for a Meet their teacher or others created. It does not matter if a student joined the meeting before the teacher; students cannot use the built in record button in Meet.

    Teachers can record a Meet. All participants are notified when the recording starts or stops. When meetings are recorded, the chat conversation log is also saved. When the recording has ended, an email with the recording link is sent to the meeting organizer, and the person who started the recording.

    Teachers recording a Google Meet is highly effective and useful for many reasons. The teacher has the recording of the lesson and has the ability to post that recorded lesson in Canvas if they choose. The teacher has the chat log that can assist in any follow up questions and can be used to gauge understanding and/or participation. Synchronous class time can fly by and having the Meet recorded by you and the chat transcript sent to you is a big plus.

Use of Livestream in Meet

  • In Google Meet, people can Livestream a Meet. A Meet with a Livestream is only accessible to people that are logged into a PUHSD account. In Meet, Livestream is not Live to an outside PUHSD login. In the Student OU, students have not had the ability to Livestream a Google Meet created by you.

    Livestream can be an effective teaching strategy or a larger group communication strategy for a teacher or staff member to use. Teachers could use Livestream during synchronous time and create another method to get live interaction with students.

Students Creating their Own Meet

  • Students can create their own Meet and have been doing so since we adopted the Google platform. Students have been using our tools to study, collaborate, meet on projects etc. We encourage all of those things and more. Our system is a secure place for students to interact.

G Suite Enterprise for Education

  • PUHSD has been a Google Apps for Education (now G Suite) District since 2008. We fully adopted the platform for staff and students in 2010 and launched Scholar+ in 2013. PUHSD has full use of all the G Suite for Education core tools. A sort of recent development is G Suite Enterprise for Education. This is a paid service. Previously, PUHSD has not paid for this service as our district was an early adopter and we did not need the tools G Suite Enterprise offered. Most of those tools were not teacher tools anyway. They were tools our tech department could use behind the scenes but at that time we did not need them.

    In response to schools going to Distance Learning in March, G Suite for Education made some changes in their tools and pushed out the ability to use these functions for all G Suite districts. That means that some features that would become Enterprise features would be on for everyone but will end September 30th.

    When PUHSD went to Distance Learning in March, the district worked on many things to continue to provide world class tools to students. One of the things we weighed was the tools/functionality of Google Enterprise. As Google made some public announcements about new Enterprise tools on the horizon and as we stayed connected with the behind the scenes talks on the same issue, the tech department weighed the options and decided to work on the process to adopt G Suite Enterprise for Education. At the PUHSD School Board meeting on July 30th, the board approved G Suite Enterprise for Education.

    Currently, you have access to all the Enterprise tools and options. There have been questions that PUHSD teachers did not have access to new features but rest assured that you do. Our connection to Enterprise is being worked on but you have full access to the tools. Districts that do not go with Google Enterprise will lose some features September 30th.

Features that will Roll Out to all G Suite and Enterprise Districts

  • Google Education has not promised a fixed date on these new features that will be part of Meet. To save on making this the longest email I have sent, I have attached an image showing new tools on the horizon. These tools will be part of the built in platform, There are 3rd party extensions that you may already be using that do these same things but those are not Google tools and at times become unstable.

    Google Meet Updates

Additional moderator controls

  • Google has stated that updates to Enterprise will provide additional moderator controls for Meet. Those include a “waiting room” type function although they are not calling it that. People can be accepted to join a meeting but after being rejected twice they will not be able to ask for entry again. Teachers will be able to end the meeting for all students and nobody can rejoin. Other settings reported in the works will allow the Meet creator to mute all participants in one click, disable chat, set who can present, and a setting that requires moderators to join the Meet first before others can enter.



Disable extensions if you are experiencing issues, specifically:

  • Google Meet Attendance
  • Tab Scissors



  1. Verify your printer is plugged in and turned on
  2. Reboot the printer and your computer
    Verify that your printer is not out toner
  3. Verify that printer has paper loaded
  4. If the printer was recently moved, please verify the network cable is plugged into the original port it was previously plugged into.
    1. If the printer was moved and the cable has been moved, please restart the printer
  5. If the above steps did not resolve the issue, please contact the Helpdesk at ext 80250 or


Click on system preferences in your toolbar:

system preference icon

If system preferences isn’t on your toolbar, you can click the apple in the upper left hand corner of your screen and find system preferences there:

system preference menu

Click on Printers and scanners:

Printers & Scanner Icon

Then we click on the plus sign in the bottom left hand corner to add a printer:

printers & Scanners window

At the top of the add printer page we are going to click on the globe middle icon that says ‘IP’ on it:

Add a Printer Window

From there, we need to know the IP address of your printer, for the M402dne models, that can be found on the LCD display on the top of the printer:

The number should look something like ‘’ 


printer control panel

If your device does not have a LCD display, you should see a panel of buttons that looks something like this:


If you press and hold the button with the page and down arrow it will print out a configuration sheet.

Printer buttons

Under product settings you are looking for the IPv4 address:

product settings

After you add the printer’s IP into the address bar you want to make sure the protocol is set to “HP Jetdirect - Socket”

HP Jet Direct

After you have filled out the Address and protocol the name should automatically populate with the IP address you put in.

ip address field

We like to change that name so we know where everything is located. For this example we have chosen Heritage High School (HHS) room L225. Then the model of the printer. If you could follow this naming scheme we would be ever so grateful:

printer name field

Sometimes if you are lucky the printer's driver will auto populate, (Something like M402,403) if that is the case, click “Add'' in the bottom right corner and poof! You have installed your printer! (you may also need to click repair during this step, we are working on that)  if it still says “Generic PostScript Printer” you will have to add it manually. Continue reading.


Under ‘Use’ we are going to select a driver, click the arrows and select “Select Software…”


On this screen we are going to type “M402” (or whatever model printer you are trying to add) The list should filter out the others.

printer software

Select your driver, click ok, click add, and you should be good to go!

If you find you still can’t print (or if you were unable to add the printer) you might be on the wrong wi-fi network. Please make sure you are on the “PUHSDpsk” wifi instead of “Scholarplus.” You cannot print if you are on Scholarplus.


If the above steps did not resolve the issue, please contact the Helpdesk at ext 80250 or




  1. Verify the user has a valid PUHSD email address. Do not use an outside email address.
  2. Visit the following link:



  • This video will serve as a tutorial on how to automate the process of backing up your local computer files to Google Drive. 
  • All Apple computers managed by PUHSD have an application called Self Service. To access that, we can use the keyboard shortcut “command+spacebar” to access Spotlight search. Type in “self service” and click on the Self Service application. 
  • From here we can install Google File Stream. Click install. When the installation is complete, the message will state “done” with a green checkmark. 
  • Opening up spotlight search again with “command+spacebar” let’s search “Google Drive” and open the google drive application. 
  • Google Drive is located on the Menu Bar, if you are already signed into your PUHSD account in google chrome, your account will automatically show up. 
  • Click the Drive icon, then the gear setting, then preferences. 
  • We want to sync folders from our computer to google drive. To do that we click on “Add Folder” 
  • Go ahead and choose the folders you wish to sync. For most, this may include folders from your Desktop, Documents, Downloads, and Pictures. 
  • When selecting a folder, make sure “Sync with Google Drive” is selected. 
  • After selecting all of the folders you wish to sync, click save. All of the folders you selected will now begin syncing to Google Drive, and any updates you make to those folders will automatically update as well. 
  • To view your synced folders on the web, open Google Drive in Chrome. We can find our folders under “Computers, My Macbook Air” 
  • We recommend syncing your files to Drive. Just in case your computer crashes, all of your files are safely stored in Google Drive online. Your PUHSD account has unlimited storage as well.